Terms & Conditions

Before Your Service

Please remove all personal belongings, money and other significant items from the vehicle prior to any type of detailing.
If areas such as the center armrest storage or glove compartment are not cleared, we will not be able to clean them due to clients' private personal belongings.
Due to child safety we will not remove or replace car seats under any circumstances.
We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat.
We reserve the right to charge each vehicle according to its condition, the type of vehicle.
We reserve the right to amend any price during the detailing should it differ from the original price.
A surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.
If a vehicle poses a potential threat to our health and/or safety, please let us know.
If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, please inform during scheduling.
You will be held responsible for any health and/or safety issues arising from your vehicle.
Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any services.
We can’t guarantee complete removal of stains and/or odors from vehicles.
Please be aware that some upholstery and carpets are beyond cleaning and some stains may be permanent.
We may consult you on what can and cannot be done in regards to a vehicle's interior.
If the vehicle cannot be detailed once we arrive, you will still be responsible for the full amount of your scheduled appointment (this includes not being present once we arrive).
The Wiz Wash reserves the right to refuse service.

Scheduling

Clients are required to submit clear photos of both the interior and exterior of their vehicles upon booking.
If photos are not submitted, the appointment will only be confirmed once the required photos are received.
A travel fee will be applied in addition to service price, if location is out of our service areas.
Same day appointments are not guaranteed, and are double the price if scheduled.
We reserve the right to alter or amend a booking time / date without penalty but, whenever possible will let the client know.
We reserve the right to alter a booking or move a booking in accordance to weather conditions and / or equipment failure without penalty to the company.
Our estimated time of arrival for our mobile services may depend on weather, traffic, or other unforeseen circumstances.
We will contact you 24 hours before the scheduled appointment to confirm, and give you an estimated time of arrival. The customer is responsible to confirm 8 hours before the appointment. Failure to confirm within the 8 hours automatically concludes in cancellation at the customer’s expense.
We will contact you on the day of the appointment if we are running late or ahead of schedule.
If the client is 15 minutes late, we will reschedule your appointment.

Damages & incidents

The Wiz Wash is fully insured.
Reimbursement will not be paid for any minor cosmetic damage as a result of detailing your vehicle.
Reimbursement will be paid for any major damage caused to your vehicle as a result of our employee’s gross negligence or willful misconduct. The Wiz Wash will approve the body shop and/or vendors before issuing any reimbursement. We are insured.
If something arises after the detail that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, schedule a touch-up detail within 3 days.
Each customer agrees to indemnify and hold harmless The Wiz Wash, its owners, employees and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney’s fees, resulting from any service provided or injury after our services have been completed.